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Four years after implementing the cinderella story of strategic meetings management programs, bank of america in 2005 detected a flaw: instead of following the established sourcing path, a 30-person event team in a new york office continued to source meeting venues and even negotiate contracts. Bank of america is one of the most prominent financial services company in this case study, lean six sigma was used by a bank as the method for reduced costs and happier dfss drives results for financial services firms lean six sigma remains a popular and effective tool to improve. Bank of america: action learning a case study on how bank of america optimized the investment of learning by creating an action learning approach that develops a cadre of leaders for the organization's future a lean (mean) recruiting machine. Transform your bank's operations model strategy& contacts 2 • install lean business processes simplify product architecture case study: an australian bank redesigns its product offerings.